SHIPPING & RETURNS

Shipping

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All our items will have individual postage & handling charges which are set out to be very fair for our customers.

It is the responsibility of the person placing an order with Malabsy to make sure that the delivery address is correct and complete before completing checkout. Malabsy cannot be held responsible for items lost or not delivered to incorrect or incomplete addresses.

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The delivery methods we use would depend on each item, or order. We would take into consideration the quantity, weight, and value.

Most of our orders are dispatched within 3 working days depending on time order was placed (unless stated otherwise).

You should expect to receive all orders within 8 working days for UK and 15 workings days from outside the UK (unless stated otherwise).

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There may be additional delivery charges to Ireland or any of the channel islands and highlands.

If you have any special instructions for delivery, you can let us know in the final stage of your checkout in the delivery note section. We will try our best where possible to accommodate these instructions (in some instances we may not be able to).

 

Colours and sizes are subject to availability.

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All T-shirt orders (and other print garments and accessories) are 8 working days delivery time within the UK (mainland) and 15 working days from outside the UK and are not refundable and cannot be cancelled or amended as they are printed once the order has been processed.

 

Malabsy has a fair delivery policy where orders with a number of items where the total is over £50 (for UK) before postage & handling charges, you will qualify for 'FREE Delivery'. In this situation, the delivery charge will appear as £0.00 (Free) at checkout.

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Some items may be advertised as 'FREE Delivery'. The delivery charge for this will appear as £0.01 at checkout and you will only be charged 1p for each of these items.

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The great thing is, if your items total is over £60, then your postage and handling is FREE.

How brilliant is that?! 

 

 

We know you will love your items, but in the unlikely event that you would like to return an item to us, please read below to understand our simple terms.

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International

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Orders may be subject to customs and/or duty charges when they arrive in your country. They may also be subject to storage and/or other charges if they are collected late or any other reason provided to you by your officials/authority. This will be the responsibility of the person receiving/ordering the items. It is your duty to clear any funds and/or provide any documentation required from you by officials/authority in your country. Malabsy will not refund, reimburse, compensate or pay for any of these or any other charges. We will provide as many details on our customs declaration form, and as accurate as possible to prevent any confusion or delays when the items arrive, and to allow an easy and smooth transaction, but this will be in the hands of your local officials/authority and may vary from country to country. 

 

 

Returns

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Unwanted Items

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We aim to please all our customers, and wish that you are happy with your items. If however, you receive an item that you are unhappy with, or that you change your mind for what ever reason, you may return the items to us for a refund (not including postage and handling charges). This does not apply for any printed products. There will also be a 15% return handling fee (from the total price). The item you wish to return must be in its original sell able packaging, in an unopened and unused state complete with all components and contents. Please also make sure to include a copy of your purchase with the return. It is your responsibility to make sure that you package items for safe arrival back to us. It is also recommended that you use a trackable form of postage and keep your proof of postage safe as you are responsible for the item until we receive it. The cost of return of the items back to us will also be non-refundable.

 

Items returned under these conditions must be made within 14 days from the date of order for UK and 21 days from outside the UK. Once we receive your items and inspect them to confirm the condition matching the condition of items when they were sent to you, we will issue the refund back to your debit/credit card used (matching method of original payment) within 21 days. The refund will be minus the original postage and handling charge. 

 

Several items will be excluded from this returns policy. These items are any seasonal items, sale items, hygiene risks (relating to worn garments, feet, ears, eyes) or personalised items. We cannot accept these items for return unless faulty by manufacturers fault.

 

If you have placed an order and want to cancel your order before the item(s) has been picked and/or dispatched, then you will be entitled to receive a refund. This refund will be minus a £1 charge plus 10% of the whole order price. For example, you placed an order for a total of £10 including postage and change your mind immediately after. You will receive a refund of £8. If the item(s) has been processed already but not sent for print, then your refund will be £1 plus 15% of the total order price. If the item(s) has been sent for print, then they cannot be cancelled or refunded.

 

Before returning an item to us, please contact us using our contact form on the 'Contact' page including as many details of your order as possible.

 

This does not affect your statutory rights.

 

 

Faulty Items

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At Malabsy we try our best to always package items in the best possible way so that they arrive in great condition. If you receive items that are damaged, faulty or incorrect, we will be more than happy to exchange (subject to availability) or refund them for you free of charge within 14 days. When returning items, please make sure to keep proof of postage for proof and to enable us to refund you the return cost. The refund of return cost must be authorised by Malabsy customer service prior to return. This will be to a maximum of the standard cost of the method of postage used. For example, if we dispacthed an item to you via 1st class standard post, and you return it via special delivery, we will only refund up to the cost of 1st class standard post. It is advisable that you use a trackable service of return. You will need to have a copy of your purchase returned with the item. Please also pack the items for safe return to us.

 

The customer will need to pay the initial postage cost to return items back to us until they arrive and are checked to confirm damage or fault is caused by manufacturer or during delivery.

 

Before returning any damaged, incorrect or faulty goods, please contact us using our contact form on the 'Contact' page including as many details of your order as possible. We may give you a returns code to include with your return. We may also give you instructions on the return of your particular item.

 

Any returned items under any circumstance is the responsibility of the sender until they reach Malabsy.

 

For enquiries with items after 14 days from the date of purchase, please contact us for details.

 

This does not affect your statutory rights.

 

Please return items by post to the following address:

Malabsy

399 Uxbridge Road

Southall

London

UB1 3EW

 

(Please note that this is only a returns address by post, and there are no employees of Malabsy at this premises.)

 

Items not received

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Please report any items not received within 14 days of order date. Any reports made to us after this time may result in no refund or replacement being accepted.